Frequently Asked Questions

Before You Book an Escape Room

What is an escape room adventure game?
Escape room adventure games are a new brand of entertainment sweeping the world. The concept behind an escape room is that you and several of your friends or family are locked in a room with a specific scenario and you have one hour (or more! We’ll see how our new rooms develop) to get out! Through teamwork, problem-solving, and story progression you will live through a cinematic event, instead of watching one on a screen. These games are not designed to scare our players. We want you to be able to think through our puzzles and really experience the adventure in each room.  Even though these rooms aren’t scary experiences you will still absolutely feel a rush of adrenaline as the minutes tick away.

Where is Locked Manhattan located?
You can find us in Downtown Manhattan, Kansas at 116 South 4th Street #122A. We are one block south of Poyntz Avenue on 4th Street or right across the street from 4 Olives restaurant. Our building has a blue awning and you will see our window display and glass front door with the Locked Manhattan logo. 

What hours is Locked Manhattan open?
We book our adventures by appointment only to ensure that our players get the greatest experience possible. Our bookings are as follows:
Monday, Wednesday, Thursday, Friday, and Saturday we are open 10am-10:30pm. Sunday we are open from 10am-12:30pm. *Availabilities subject to change.

*A calendar with available bookings is listed on our "Book Now" page.

Is there a minimum age to play a room at Locked Manhattan?
There is no minimum age to play Locked Manhattan Escape Games! All players that can walk around the escape room need to have a ticket, babies that can be carried the entire time do not need a ticket .  All players under the age of 18 will have to have his or her parent or guardian sign our waiver on their behalf prior to playing one of our adventures. We reserve the right to deny underage players without a legally signed waiver. For more information on Locked Manhattan for families contact us by email

You can find the Waiver to Print HERE

Is Locked Manhattan accessible to all players?
We make every attempt to ensure all of our players receive the same experience. This could result in us changing a room slightly to better fit certain needs. Please contact us prior to or immediately after booking your adventure for more information. 

What is the cost to have a Locked Manhattan escape room adventure?
Glad you asked! The cost of 1-3 players is $63 per game.  After three players in a group it is $21 per additional person (about the price of a movie and popcorn). Sales tax and fees are added on upon checkout so the total price may be a bit more! The costs breakdowns are as follows:

1-3 players: $63, so 1 player is $63.00, 2 players are $31.50 each, and 3 players are $21.00 each
4 players: $84, $21.00 each
5 players: $105, $21.00 each
6 players: $126
, $21.00 each and so on and so fourth with $21.00 per additional person.

 

How many friends can I bring with me?
Our adventures are generally designed for six people to play.  We recommend players be in groups of 4-8 but we won’t turn you away if you have less. Though we can't ensure you receive the same experience, if you are unable to get a group together we welcome groups of two or three as well as singles. For moreplayers than the maximum recommended (Witching Hour 8, Honor Among Thieves 10) in a single escape room please contact Locked Manhattan for options. 

Is Locked Manhattan like other escape room games where we have to play with strangers if we don't buy every ticket?
No way. We totally understand the environment escape rooms create and also understand that your experience may be more exciting with a group of people you are comfortable with. Our goal is to ensure that players have the best experience possible, therefore, we charge per group and don't require you to play with strangers. 

What if we want to play with more than the recommended number of players?
We have designed our "The Witching Hour" game for 4-6 people, while "Honor Among Thieves" is a larger room designed for 6-8 people. That being said, we do allow a max number of 8 players in "The Witching Hour" (group members) and a max of 10 players in "Honor Among Thieves" in the room.

After You Book an Escape Room

When should I arrive at Locked Manhattan for my escape room adventure? How long will I spend at Locked Manhattan?
Please arrive 15 minutes prior to your appointment time so we can go over any questions you may have and get you ready for your game.  You will then have one hour to complete the tasks at hand and escape our room. Afterward, we’d love to chat with you about your experience and maybe go over any puzzles you weren't able to figure out. We would also like to post your victory or defeat photo to our social media accounts, so if you are willing, practice that smile. Plan on spending one hour and thirty minutes total at Locked Manhattan.

What if my group is late?
We will make every attempt to accommodate late arrivals, however, groups who arrive more than 10 minutes late will forfeit their entire hour experience and play with their remaining minutes. Late arrivals will not receive a refund since we will have already blocked off the room for your group and no one else. We will be happy to work with you to reschedule the full experience at a later time, just let us know. This "make-up" adventure can be purchased at a discounted rate. If you change the time of your adventure more than 24-hours in advance there is no additional cost or penalty. 

What if we have already booked a Manhattan, Kansas escape room and now have another friend who wants to join our group?
Not a problem! Just contact us and we’ll get everything situated.

During Your Escape Room Adventure

Are we allowed to bring our phones into the room?
No, we don’t allow phones or any personal belongings for that matter in the rooms. This is to avoid any photos being taken of our rooms or outside information misleading our players. We have lockers for you to use in our lobby in order to safely lock up the items that you bring to Locked Manhattan. You will have possession of this locker's only key while in our establishment.

Are Locked Manhattan escape rooms scary?
No. Our rooms are not designed to scare our players. Even though these rooms aren’t scary you will still absolutely feel a rush of adrenaline as the minutes tick away. Immerse yourself in our adventures and live an hour our story with no need to worry about things jumping out at you.

Do you allow weapons to be carried during your adventures?
For safety reasons we ask that our players leave all weapons locked and secured at their home. We will have lockers available for patrons to use, however, due to the nature of some of our adventures we don't want any confusion or potential dangers for us or our players. Locked Manhattan follows Kansas law regarding concealed and open carry of firearms.

What happens if we aren't able to find the key and escape the room?
Don’t worry, we’ll let you out of the room after your allotted hour! You won’t be stuck with us forever. We will also give hints if needed, though, we aren't looking to make this too easy for our players.

What happens if there is an emergency and we are locked in?
We are monitoring our games, rooms, and lobby continually. Additionally you will be able to contact a staff member during the game who will be able to contact emergency services if appropriate, as well as let you out the room. If there is an emergency and for some reason our staff is not responding, there will be an emergency Exit button ("Panic Button") located right next to the door that you will have access to. Using this button for personal emergency will not affect the game. Safety is a priority and though this experience is a game we want our players to feel safe at all times.

After Your Escape Room Adventure

What can I expect after escaping?
We would love to talk with you about your experience. Locked Manhattan staff cares greatly about the overall experience and your feedback is appreciated. We also recommend writing a review on YelpTripAdvisor or the review section of our Facebook page. As is customary, we would also like to take your picture and post it to one or more of our social media accounts to celebrate your escape. We promise to tag you if we can! 

When can I book another room? Do they change?
We hope to be adding new rooms with new stories and puzzles every several months to give our players a fresh experience every time they return. Sign up for our mailing list or follow us on Twitter and Instagram or like us on Facebook to find out about room premieres and promotions. We hope to see you back soon. 

Other Questions About Locked Manhattan

Are walk-ins allowed?
Unfortunately we book by appointment only to ensure that our players have the optimal experience. We only accept booking appointments at www.LockedManhattan.com under the "Book Now" tab. 

Do you allow refunds?
We do not, however, if you wish to change the time of your room experience you can contact us at least 24-hours prior to your original appointment time and we will try to accommodate you.

Do you provide corporate team building experiences? What about hosting events or large parties?
We do! Please contact us by phone or email and we’ll work with you to make a truly unforgettable experience. Escape room games have become a great, interactive way to work on team building and our staff would be happy to accommodate your group!

Do you provide gift certificates or gift cards?
Absolutely! Please contact us via phone or email and we’ll make that certificate happen! They are also available for electronic purchase on the front page of our website.  Keep up-to-date with Locked Manhattan for further information on promotions by following us on Twitter and Instagram, or liking us on Facebook.

What is Locked Manhattan's policy on intoxicated or disorderly players?
Escape room adventures are meant to be fun, however, if it appears that our players are having too much "fun" we may ask them to leave. Our staff asks that players respect the experiences of those who come after them, so we can't allow damage to our rooms. 

I kept the "Sixth Sense" secret, is this the same sort of thing?
We love to see our players talking about their experiences with us, however, we don't want the rooms to be too easy for new players. Locked Manhattan asks that players not reveal our secrets, puzzles, or clues to make sure future players receive the same exciting experience as was intended. So, let's keep this between us. 

Are you affiliated with Locked Wichita? Is this a franchise?
Yes we are! We are owned by the exact same people who work very, very hard to bring immersive, fun and interactive escape room games to our customers. Please see the About Us page to learn about the owners! We are absolutely not a franchise! We are a small business that decided to expand from the city of Manhattan, KS, to the city of Wichita, KS.  Though we have two locations, we are not a franchise in the least. Countless hours, dedication, research, and effort went into the design of our escape rooms; we put a strong emphasis on creating a true immersive experience. We want our customers to know that Locked is its own, original company!

What if I have questions about escape rooms in Manhattan, Kansas that aren't answered here?
Contact us, we would love to hear from you.

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